Due to enhancement in technology, industry has moved from call and trade to online mode by using login ids and passwords provided by the Trading Members and many times suspicious activities are observed by the clients in their trading account.
Majority of the brokers do not have the facility to freeze the activities in trading accounts due to unauthorised or suspicious activity. To enhance ease of doing business and ease of investment, SEBI has introduced voluntary freezing/blocking the online access of the trading account to their clients on account of suspicious activities via SEBI circular SEBI/HO/MIRS- D/POD-1/P/CIR/2024/4 dated January 12, 2024 and Exchange circular number NSE/IN- SP/60277 dated January 16, 2024 and NSE/INSP/61529 dated April 08, 2024.
Tiqs is now providing the facility to freeze the online trading either by mobile app/web login or Email from client’s registered e-mail ID to stoptrade@tiqs.in. Please note that this facility is to be exercised only when the client observes any suspicious activity in his/her trading account.
Tiqs after receiving the request from the client will validate the request by verifying whether the same is received from client mobile app/web login or from the registered email Id of the client; or where request is received from other than registered e-mail Id of the client, Tiqs will have a client authentication procedure (2 Factor Authentication) in place.
After validation of the request, client can request for freezing the online access to trading account as per the below timeline:
| Scenario | Timelines for issuing acknowledgement as well as freezing / blocking of the online access of the trading account |
| Request received during the trading hours and within 15 minutes before the start of trading | Within 15 minutes |
| Request received after the trading hours and 15 minutes before the start of trading | Before the start of next trading session |
| Trading hours | |
| Capital Market Segment | 09:15 a.m. to 03:30 p.m. |
| Equity Derivatives Segment | 09:15 a.m. to 03:30 p.m. |
| Currency Derivatives Segment | 09:00 a.m. to 05:00 p.m. |
| Commodity Derivatives Segment | 09:00 a.m. to 11:30 p.m. |
Post freezing/blocking the client’s trading account, Tiqs will send a communication on the registered mobile number and registered email ID of the client, stating that the online access to the trading account has been frozen/blocked and all the pending orders in the client’s trading account, if any, have been cancelled along with the process of re-enablement for getting the online access to the trading account.
Open positions, if any, will also be communicated to the client along with contract expiry information within one hour from the freezing/blocking of the trading account. Clients can use the call and trade facility to close open positions, if any. Upon freezing, the client will be logged out of the app but can log in for exploratory purposes without the ability to place trades.
Freezing/blocking is only for the online access to the client’s trading account, and there are no restrictions on the Risk Management activities of Tiqs and request for freezing/ blocking does not constitute request for marking client Unique Client code (UCC) inactive in the Exchange records.
For reactivation of the trading account, clients can login to TIQS mobile app/web login then go to the segment page and click on voluntary freezing/blocking for reactivation. The client will be logged out of the mobile app/web login and will be prompted to create a fresh password for security purposes. The account will be reactivated after login is done via the new password.